Privacy Policy mi888

This Privacy Policy is issued by mi888 ("we", "Platform") and applies to all users who access or use the mi888.onl website, mobile app, and related services we provide. By registering an account or continuing to use the mi888 platform, you agree to the terms set out in this Privacy Policy.

We understand that your trust is our most valuable asset. That is why we never sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. Every piece of information we collect has a clear purpose and is used fully responsibly.

This policy applies to all information collected through our platform, including information you provide directly during registration, information collected automatically through your use of the platform, and information we receive from legitimate third parties such as payment providers and our service partners.

Mi888 collects various types of personal data necessary to provide a safe, efficient and personalised service to every user. The categories of data we collect are as follows:

We only collect data that is strictly necessary for a specific purpose. We do not collect sensitive information such as biometric data, health records, or political affiliations unless required by law.

Mi888 collects your personal data through several transparent and lawful channels, including:

• Account Registration: When you register a new account at mi888, you provide us directly with basic personal information such as your name, email, and phone number.
• KYC Process: During identity verification, you submit official documents such as your MyKad, passport and proof of address to meet AML and PDPA compliance requirements.
• Financial Transactions: Every time you make a deposit or withdrawal, transaction details are automatically recorded for accountability and financial security purposes.
• Platform Usage: Cookie technology, tracking pixels and server logs automatically collect usage data as you browse and play on the mi888 platform.
• Support Communications: When you contact our support team via live chat or email, those conversations are recorded for quality control and dispute resolution purposes.
• Authorised Third Parties: We may receive information from payment providers, licensed business partners, or legitimate public databases for identity verification and fraud prevention purposes.

Every piece of data we collect is used for specific and legitimate purposes. mi888 uses your personal data for the following:

• Account Management: Securely creating, verifying, and maintaining your player account, including password recovery and login session management.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately, securely, and efficiently through your preferred payment method.
• Legal Compliance: Meeting KYC, AML (Anti-Money Laundering), and reporting obligations to relevant regulatory authorities where required.
• Platform Security: Detecting and preventing fraud, multi-account usage, hacking, and any suspicious or unlawful activity.
• Experience Personalisation: Personalising content, game recommendations, promotions, and bonus offers based on your gaming habits and preferences.
• Service Communications: Sending you important notifications regarding your account, transactions, terms updates, and relevant security information.
• Continuous Improvement: Analysing aggregated usage data to improve platform performance, user experience, and overall service quality.
• Responsible Gaming: Monitoring gaming behaviour to identify early signs of problem gambling and providing timely, appropriate support.

Mi888 does not sell or rent your personal data to any third party for marketing purposes. However, in certain limited situations, we may share your information with the following parties:

• Payment Providers: Transaction data is shared with authorised FPX providers, e-wallets, and payment card processors solely to securely process your deposits and withdrawals.
• Game Providers: Minimal account data necessary to be shared with licensed game software providers to allow you to access their games on the mi888 platform.
• Legal Authority: mi888 will disclose required information to law enforcement authorities, regulators or courts when mandated by applicable Malaysian law.
• Technical Service Providers: Hosting companies, analytics services and technical support providers working on behalf of mi888 may only access the data required within the scope of their duties, subject to strict confidentiality agreements.

Protecting your personal data from unauthorised access, loss, modification, or disclosure is mi888's highest priority. We implement multiple layers of technical and organisational security, including:

• Full data encryption using 256-bit SSL/TLS standards for all data transmitted between your device and our servers.
• Encryption of sensitive data in databases using the industry-recognised AES-256 algorithm.
• Two-factor authentication (2FA) is available for all member accounts as an additional layer of protection.
• Round-the-clock account activity monitoring by our automated intrusion detection system.
• Role-based internal access controls — only authorised staff may access personal data based on their job responsibilities.
• Periodic security audits by independent third parties to identify and address any potential vulnerabilities.
• A comprehensive incident response plan to ensure a swift response in the event of a data breach.

Mi888 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law. Our data retention policy is as follows:

• Active Account Data: Retained for as long as your account is active and in use on the mi888 platform.
• Data After Account Closure: Financial transaction records and KYC verification data are retained for a minimum of 7 years after account closure in accordance with Malaysia's AML legal requirements.
• Security Logs: Technical and security activity logs are retained for 12 months for digital forensics purposes in the event of a security incident.
• Communication Data: Support chat records and emails are retained for 2 years for quality control and dispute resolution purposes.

Once the retention period expires, your personal data will be securely deleted using industry-recognised data deletion methods, or fully anonymised so it can no longer be linked to your identity.

As an mi888 user and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:

Mi888 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. Cookies are small text files stored in your browser when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymised usage data to help us understand how players interact with the platform, for continuous improvement purposes.
• Functional Cookies: Remembering your preferences and settings — such as interface language, currency denomination, and display preferences — to make your experience more comfortable.
• Personalisation Cookies: Helping us display more relevant content, promotions, and game recommendations based on your interests and gaming history.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and your experience on the mi888 platform.

Mi888 is an online gaming platform dedicated exclusively to individuals aged 18 and above. We do not intentionally collect, store or process the personal data of anyone under the age of 18.

If we discover that personal data of anyone under the age of 18 has been collected without our knowledge, we will take immediate action to delete that information and close the relevant account. Parents or guardians who suspect underage use of the platform are encouraged to contact us immediately at [email protected].

Mi888 reserves the right to modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements or platform service improvements. Any material changes will be communicated to you via:

• A prominent notice on the mi888 platform homepage at least 14 days before the changes take effect.
• Email notification to the address registered in your account.
• A notification pop-up appears at login requiring you to acknowledge the changes.

Continued use of the mi888 platform after the effective date of an updated policy constitutes acceptance of those changes. If you disagree with the changes made, you have the right to close your account and request data deletion in accordance with the procedure set out in Section 8.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact the mi888 Data Protection Officer (DPO) team through the following channels:

• Data Protection Email: [email protected]
• Live Chat: Available 24/7 on the mi888 platform — click the chat icon at the bottom corner of your screen.
• Response Time: We are committed to responding to all privacy-related enquiries within 3 business days and resolving formal requests within 14 business days.